Refund policy

At Shriwal, we aim to provide high-quality ethnic wear and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

Eligibility for Return or Exchange

We accept returns or exchanges only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • A return request is raised within 48 hours of delivery

  • The product is unused, unwashed, and in original condition

  • Original tags, packaging, and invoice must be intact

Requests raised after 48 hours of delivery will not be accepted.

How to Raise a Return Request

To initiate a return or exchange, please contact our customer support with:

  • Order ID

  • Clear images or videos showing the issue

  • A brief description of the problem

Once the request is approved, further instructions will be shared.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or at discounted prices

  • Customized or altered products

  • Products damaged due to misuse, washing, or improper handling

Minor color variations due to lighting, screen resolution, or photography are not considered defects.

Refund Policy

  • Refunds are processed only after the returned product passes quality inspection

  • Approved refunds will be credited to the original payment method IN 7-10 DAYS

  • Refund processing time is 7–10 business days after product approval

Shipping charges, if any, are non-refundable unless the return is due to a damaged or incorrect product.

Exchange Policy

  • Exchanges are subject to product availability

  • If the requested size or product is unavailable, a refund will be issued

  • Shipping charges for exchanges may apply

  • EXCHANGE DELIVERY WILL BE DONE 7 TO 10 DAYS

Cancellation Policy

Orders can be cancelled within 12 hours of placement.
Once an order is shipped or processed, cancellation is not permitted.

Important Note

Shriwal reserves the right to reject any return or refund request that does not meet the above policy conditions.